Nara support
How can we help?
For beta access, account help, privacy questions or a problem with Nara, email us. Please do not include WhatsApp messages, pairing codes or credentials.
Email support@fromamine.comCommon questions
How do I refresh the WhatsApp connection?
Open Nara, go to Settings and choose Refresh connection. If the linked device was removed in WhatsApp, contact support before trying to link repeatedly.
Why is my garden still waiting?
A new connection may take a few minutes to synchronise recent one-to-one activity. Pull down on the Garden or use Refresh connection in Settings.
Does Nara read my messages?
Plant health does not use message text. Optional chat intelligence can process a bounded window of new text only after you turn it on and select contacts. Read the privacy policy for the full details.
How do I delete my account?
In Nara, open Settings → Delete account. This logs out the linked WhatsApp device and removes your associated Nara records, subject to the limited retention described in the privacy policy.
What should I include in a support request?
Tell us what you expected, what happened, your Nara app version from Settings and your iOS version. Do not send chat contents, authentication tokens, pairing codes or private keys.